Travel updates
[Johannesburg, 31 May, 20h00] Comair has announced that regrettably it is obliged to suspend all British Airways (operated by Comair) and kulula.com flights from Tuesday evening 31 May 2022 pending successfully securing additional funding. The company’s business rescue practitioners (BRPs) have advised that the process to raise the necessary capital is in progress and that there is reason to believe such funding may be secured. Once received, the airline will be able to recommence operations, but regrettably under these circumstances, the practitioners have no choice but to voluntarily suspend all scheduled flights until the funding is confirmed.
British Airways (operated by Comair) and kulula.com ticket sales have also been suspended with immediate effect. “We deeply regret the inconvenience this suspension will cause our customers. We did everything we could to avoid it. Comair, the BRPs and the lenders are working all out to get the funding in place so that we can resume our normal flight schedule as soon as possible,” says Comair CEO, Glenn Orsmond.
“Comair is inherently a viable business. We have the two of the best airline brands in the country. We are on track to carry over 4 million passengers this year and generate R5.3 billion in revenue. We have excellent staff, a modern fleet, good sales and distribution channels and low operating costs, which is why we believe the funding will be secured.” For customers on British Airways (operated by Comair) flights, British Airways’ booking with confidence policy will apply. Details can be found here. Customers may also contact the Contact Centre on BAContactCentre@comair.co.za.
kulula.com customers on suspended flights have the option of a Travel Bank credit or can request a full refund of their ticket value. The Travel Bank credit can be used by the passenger or someone else. Customers wanting the credit can e-mail MNContactCentre@comair.co.za and those wishing to apply for a refund can e-mail .
Frequently asked questions
Why have flights been suspended?
All flights have been suspended from Tuesday evening 31 May 2022 pending successfully securing additional funding. The company’s business rescue practitioners (BRPs) have advised that the process to raise the necessary capital is in progress and that there is reason to believe such funding may be secured. Once received, the airline will be able to recommence operations, but regrettably under these circumstances, the practitioners have no choice but to voluntarily suspend all scheduled flights until the funding is confirmed.
My flight was booked to depart today. What should I do?
British Airways (operated by Comair) and kulula.com flights are unfortunately suspended until further notice. You should not travel to the airport unless you have made arrangements to travel on an alternative airline.
- If your booking was made with British Airways (operated by Comair), you can see what options are available here
- If your booking was made on kulula.com, please email MNContactCentre@comair.co.za to apply for a credit or refund.
- If your booking was made with a Travel Agent, please reach out to your Agent for further assistance.
My flight is booked to depart this weekend. Will your services resume by then?
Our flight operations are unfortunately suspended until further notice. We will share any updates on our websites and social media platforms.
We recommend reviewing the policies available to:
- Make a change to your booking.
- Retain your flight value as a credit for future travel.
- Request a refund (kulula.com)
I have travelled to the airport today and discovered your flights are suspended. What should I do?
In order to travel, you would need to make alternative travel arrangements. Please contact us to apply for a refund (kulula.com), a credit or to make changes to your booking. Contact details of where to email as well as the options available to you, are found below.
To apply for a Travel Bank credit or a refund for kulula.com bookings, please email MNContactCentre@comair.co.za Click here for the British Airways (operated by Comair) policy
No safety and security findings were made regarding either flight operations or maintenance.
What are my options if I have a flight confirmed with kulula.com?
kulula.com customers on suspended flights have the option of a Travel Bank credit or can request a full refund of their ticket value. The Travel Bank credit can be used by the passenger or someone else. Customers wanting the credit can e-mail MNContactCentre@comair.co.za Those customers wishing to apply for a refund should also email MNContactCentre@comair.co.za
What are my options if I have a flight confirmed with British Airways (operated by Comair)?
British Airways' book with confidence policy will apply. Our book with confidence policy means you can change your dates, destination or even cancel if you need to, with no additional fees. The following options are available to you:
- Change your travel dates and destination with no extra fees.
- Claim a voucher and re-book when you are ready to travel.
- Cancel your flight and claim a voucher to the value of your booking, valid for travel until 30 September 2023. This applies to all booking where the journey is due to be completed by 30 September 2022.
British Airways' booking with confidence policy
You can also contact our team on BAContactCentre@comair.co.za. We are experiencing high volumes of queries and may not reply to your email immediately. By clicking here you are able to make the necessary changes to your booking made with British Airways (operated by Comair).
I have contacted your Team for assistance. When can I expect a reply?
Our team is working through all queries as a matter of urgency. We understand that you need answers and we will work tirelessly to ensure you are supported with your query
My booking was made with a Travel Agent. What should I do?
Please reach out to your Travel Agent who will assist you with the options available to you.
